Our Terms & Conditions
You can make an appointment with Studio Frid in a number of ways including via our website, telephone, text or email.
Upon making a booking, you will receive an email confirming all the important details, along with an email and SMS reminder 25 hours prior to your appointment.
If this is your first appointment with us, you will have to complete a Client Intake Form before your appointment or with the help of the practitioner at the beginning of your appointment.
We require a minimum of 24 hours notice to cancel an appointment. Failure to attend an appointment with less than 24 hours notice of cancellation will incur the charge for the full appointment. This is because we may not be able to fill your appointment slot and still need to cover our costs.
Please cancel as soon as possible if a foreseeable event is likely to prevent you from attending, for example, illness or adverse weather conditions. A Vipps request or an invoice will be sent to you for any late cancellation or ‘no show’ charges. Following a cancellation, payment must be received before any further massage bookings can be taken.
It is important that our agreed appointment time and duration is adhered to. We appreciate that sometimes, things happen, and you may arrive a little later or need to leave a bit earlier than planned. This is fine, but we cannot guarantee to make up the missed time by overrunning or adding time to subsequent appointments.
All client information and records will be safeguarded by Studio Frid and will remain confidential. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
Consultations and client treatment details will not be discussed with anyone other than the client, unless the client is under the age of 18 or has a care worker or guardian.
In order to prevent unauthorized access or disclosure, we employ security measures to protect your information from access by unauthorized persons and against unlawful processing, accidental loss, destruction and damage. We have also put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We will retain your information for a reasonable period or as long as the law requires.
Each practitioner working for Studio Frid will have access to these records only for the duration of their contract with Studio Frid, and solely for the purpose of providing you with the most appropriate treatment.
Health & Safety
Due to the nature of massage and the need for close contact, all Studio Frid practitioners will maintain a high standard of personal hygiene and clients are asked to ensure that they also maintain a high standard of personal hygiene.
If a practitioner is unwell, suffering from a cold or virus, infection or general ill health, they will not be allowed to work due to the risks of cross-contamination. This may result in Studio Frid contacting you to inform you of the issue at the earliest opportunity to make suitable alternative arrangements.
Clients are asked not to attend for a massage if they are unwell, suffering from a cold or virus, infection or general ill health. Please contact Studio Frid via email at firstname.lastname@example.org at the earliest opportunity to rearrange your appointment. If you are unwell and contact us to inform us of your illness, please note that our Cancellation Policy may still apply.
Studio Frid, including the practitioners, will not be held responsible for the loss or damage of personal items during your time at the Studio Frid premises.
Clients under the age of 18 years must be accompanied by a parent or guardian. This parent or guardian must give permission for the agreed massage plan to be performed. They will be invited to stay in the room for the duration of the appointment, and expected to remain present throughout the treatment.
Studio Frid holds the right to refuse any treatment if a client is physically or verbally abusive towards any practitioner, or demonstrates inappropriate, aggressive or sexual behavior. Such behavior may result in a partial or total ban from Studio Frid, and may also result in criminal proceedings.
Studio Frid provides massage and bodywork in a variety of forms, but none of these modalities are a substitute for professional medical care or counseling. Studio Frid practitioners will not diagnose, prescribe medication or medical treatment of any kind, unless they are personally qualified to do so, and will always recommend referral to a qualified medical specialist or practitioner. None of the recommendation given by a Studio Frid practitioner shall be taken as medical advice, and neither Studio Frid or the practitioner can be held responsible for any health complains that may arise before, during or after treatment.
The client has a duty to provide accurate and true medical and personal information upon request, to the best of their knowledge, and to keep Studio Frid up to date with details of any medication, symptoms, medical concerns or treatments they are having investigated or undergoing treatment for.
All practitioners at Studio Frid may refuse to treat any client or part of their body with just and reasonable cause. Studio Frid reserves the right to terminate any appointment at any time if they believe that it is not safe or in the client’s best interest to continue. Likewise, the client has the right to refuse, modify or terminate treatment at any time, regardless of prior consent given.